Know All Edge helps Protects a Top Analytics company from Malicious Email Attachments with Mimecast

Region

India

Industry

Analytics

Product

Mimecast

Solution

Mimecast Email Security

Targeted Threat Protection &
User Awareness

At a glance

• A large mobile workforce of around 2500 users across 3 locations.
• The Customer was seeking to secure its Office 365 environment.
• Protection against advanced email threats like impersonation and
  ransomware attacks & spear-phishing attacks.
• Needed to improve threat detection – with value for money a priority.

Existing Platform

• Hybrid Email Solution – O365 and On-premise exchange

KEY FEATURES

URL Protect
Attachment Protect
Impersonation Protect

“With Mimecast, we’ve mitigated the risk of phishing, malware and impersonation attacks and that we’ve invested in a solution that keeps
innovating in line with the evolving threat landscape. An added benefit has been Mimecast’s built-in user
awareness functionality. Where we have automated why they didn’t get an email or why they can’t open an attachment and explains what the user has to do – or what they shouldn’t do – so it’s making our workforce more
aware and conscious of their role in securing the business, That’s the win for us.”
– Infrastructure Manager

Know All Edge professional services with a subject matter expert and a certified team helps customers with best practices
policies and configuration with Mimecast gives them peace of mind that comes with knowing that any malicious attachments will never reach users

ABOUT CUSTOMER

Customer is a leading next-gen analytics company that offers proprietary big data technology platform with deep domain knowledge and analytics expertise to empower clients to make decisions that improve their business. They help retailers, brands, distributors and market research firms transform big data into valuable insights.

Five of the top 10 U.S. retailers, four of the leading Australian retailers, many of the world’s largest brands and online marketplaces, and 10 of the top 25 market research firms work with our customer because to deliver high-quality insights with unmatched customer experience.

In common with most organizations today, customer relies heavily on email as a primary communication tool. IT Technical Operations Manager, explains: “Everything we do is by email. We get new instructions by email and we communicate with customers by email, so it’s critical to the day to day operation of the business.”

GROWING THREAT

The customer had decided about two years ago to switch from a traditional in house email server to Microsoft Office 365, while everything appeared to work well initially, they soon noticed a gradual increase in spam and the number of phishing attempts being delivered via email.

The client had become increasingly concerned about the risk posed by targeted email attacks, in particular those delivered via malicious URLs and malware-loaded attachments. The main impact of these targeted attacks was, every time something got through, that would typically take up to ten people a couple of full days, they had to find the logs, fix the problem [by blocking it], and provide feedback to the users about what happened, why it happened, and how to prevent it from happening again.

CHALLENGES & OBJECTIVES

• Secure email communications against targeted threats in malicious URLs and attachments
• Protect the firm’s reputation by keeping confidential information safe, and preventing disruption to customer service
• Eliminate the significant support burden when employees clicked on suspect links or opened malicious attachments

SOLUTION PROVIDED

The customer investigated three solutions and eventually chose Mimecast, based on the proposal presented by Know All Edge Networks. Know All Edge demonstrated exactly how the solution filtered and protected emails and introduced additional features that customer may eventually want to deploy.

“When the customer got in touch with our team, our team studied the customer’s mail flow activity and their entire Infrastructure, and further help them define the paint points and weaknesses which eventually helped in creating success criteria which would provide them future proof security from email-borne attacks, and after careful consideration, we proposed Mimecast Email Protect solution to the customer to protect from email-based Targeted attacks and advance attacks.”

– Hitanshu Rathod, Enterprise Account Manager at Know All Edge

POST IMPLEMENTATION OF MIMECAST

Phishing and impersonation attacks are no longer a concern for the customer.

They don’t have to worry about upgrades or updates because the solution adapts to the evolving threat landscape.

Mimecast Attachment Protect pre-emptively sandboxes 37,000 attachments for deep analysis every week

Mimecast URL Protect scanned 19,556 links and blocked employees from accessing 29 malicious websites in one month

Mimecast Targeted Threat Protection eliminated a growing risk exposure and saves up to 20 support days per targeted threat incident.

RESULTS

Prior to deploying Mimecast, the customer was receiving hundreds of malicious email links via email every week –now it all gets scanned and blocked by URL Protect: “It’s basically stopped that particular type of threat in its tracks. But it also helped to target user education, by providing reports that tell us which users have tried to click on suspect links.”